Privacy Policy

Name of the Data File

360Hometour S.L. Customer Database

360Hometour S.L. respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects to you.

This privacy notice gives you information on how 360Hoemtour S.L. collects and processes your personal data through your use of this website or our services, including any data you may provide through this website or during events, seminars and exhibitions, when you sign up to our newsletter, purchase our service or take part in a competition.

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

  • Full name of legal entity: 360Hometour S.L.
  • Name or title of DPO: Tuukka Tavi
  • Email address:
  • Office address: Av. de las Habaneras 85, 03182 Torrevieja, Spain
  • It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


    We use different methods to collect data from and about you including through:

    a. Direct interactions. You may give us data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Request an introduction to real estate professionals and their products or services by completing a form during events, seminars and exhibitions
  • apply for our products or services;
  • create an account on our websites;
  • subscribe to our newsletter;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey;
  • b. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

    c. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as:

  • analytics providers such as Google based outside the EU;
  • social media services
  • advertising networks; and
  • search information providers


    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

    a. Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title

    b. Contact Data includes billing address, delivery address, email address and telephone numbers.

    c. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

    d. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

    e. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to interact with or access this website.

    f. Profile Data includes your client identification number, purchases or orders made by you, your interests, preferences, feedback and survey responses.

    g. Usage Data includes information about how you use our website, products and services.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    We do not collect any information about criminal convictions and offences.

    If you fail to provide personal data

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.


    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • We rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message. Where you have placed a request with us by completing a form at events, seminars and exhibitions or purchased our services we consider that you have an interest in those products or services and similar products or services offered by or through us, and we are permitted under data protection legislation to send those communications to you. We comply with data protection legislation in our electronic marketing and you have the right to withdraw consent to marketing at any time by emailing


    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

    Promotional offers from us

    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

    You will receive marketing communications from us if you have requested information from us or placed a request with us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    Protection of the Data File

    A. Some data in paper form is stored. The paper data forms are destroyed immediately after storing the data.

    B. The 360Hometour S.L. is responsible for the user management. The servers are located in locked and supervised computer rooms. 360Hometour S.L.'s DPO is responsible for the supervision of the system use. User rights to the database are issued only to individually appointed staff members of 360Hometour S.L.. User ID management is the responsibility of the person responsible for the user IDs.


    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    By law we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

    In some circumstances you can ask us to delete your data: see Request erasure below for further information.

    In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


    Under certain circumstances, you have rights under data protection laws in relation to your personal data. • Request access to your personal data.

  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent
  • If you wish to exercise any of the rights set out above, please contact us.

    No fee usually required

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.


    You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    360Hometour S.L.
    Data Protection Officer
    Tuukka Tavi

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